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Prepare the Item for Return:
- Ensure the sneakers are in their original condition, with no signs of wear.
- Include all original packaging, accessories, and tags.
Complete the Return Form:
Fill out the return form with your order details and reason for the return.
Package the Item Securely:
Make sure the package is sealed properly to avoid any damage during transit.
Return Shipping:
Drop off the package at your nearest shipping carrier location.
Confirmation and Refund:
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- You will receive a confirmation email once the refund has been issued.
Please note that refunds are processed to the original method of payment used at the time of purchase. If you have any questions or need further assistance during this process, feel free to contact our customer support team at customer-services@gallenn.com
How do I return my items?
- Fill in the form, indicating all the products being returned and the reason for the return.
- Send your parcel by post to the following address:
GALLENN FARAIN
2, Rue Michel Goutier
94380 Bonneuil-sur-Marne
France - Keep proof of delivery of your parcel
RETURN FOR REIMBURSEMENT CONDITIONS
The customer is informed that returned products will not be exchanged or reimburse in credit note. The returned products must be new, unused and in their original boxes perfectly intact, at the expense of the client, unless it is due to an error on our part (wrong size or wrong product). The client can return his order within a maximum delay of 14 working days from the package’s receipt.
In case of non-compliance with the return process via the appropriate form available in the customer area, Gallenn will not be able to process the return request. All order refunded by Gallenn will not include shipping and return charges specifically related to the customer’s expense All returns must be requested via the return form available in the “Orders” section.
All the returned products must be sent perfectly intact. After receiving the parcel, Gallenn will judge of the perfect condition of the product(s). No returns will be accepted if the products were returned visibly used, or damaged because of the client use, and if this use or damages made the products inadequate for sale.
Subject to the fulfilment of the return conditions, Gallenn will proceed to the reimbursement of the returned products within a maximum delay of 5-7 business days. For hygiene reasons, except manufacturing defect, the retraction right cannot be exercised by the client in this type of contract.